Last updated: 11 October 2026
Zender Integrated Services Limited respects your privacy. This policy explains how we collect, use, store and share personal information when you visit our website, contact us or use our cleaning services.
1. Who We Are
Zender Integrated Services Limited is responsible for the personal information described in this policy.
Business address: 20, Cobbie Wood, Dundee, DD4 9RQ
Email: info@zenderintegratedservices.co.uk
Phone: 07771 081262
Website: https://zenderintegratedservices.co.uk
If you have questions about this policy or how we handle your information, please contact us using these details.
2. Information We Collect
Depending on how you interact with us, we may collect:
Your name, email address and telephone number.
Your business name and contact details, where applicable.
Your property address and postcode.
Property details, cleaning requirements and preferred appointment times.
Messages, feedback and correspondence.
Photos or documents you choose to provide for a cleaning enquiry.
Booking, invoice and payment records.
Access instructions needed to carry out an agreed service.
Technical information, such as your IP address, browser type and device information, where collected through our website and its service providers.
Cookie preferences and newsletter subscription choices.
Please avoid sending personal information that is unnecessary for your enquiry, including identity documents or sensitive information about other people.
3. How We Collect Information
We collect information when you:
Complete a website enquiry or quote form.
Contact us by telephone, email or another contact channel we provide.
Request a quote, make a booking or use our services.
Provide feedback or submit a review.
Subscribe to marketing updates.
Visit our website, where technical information may be collected through cookies or similar technologies.
If someone arranges cleaning on your behalf, such as a landlord, property factor or managing agent, they may provide information needed to arrange the service.
4. Why We Use Your Information
We use personal information to:
Respond to questions and prepare cleaning quotes.
Arrange, provide and manage cleaning services.
Confirm appointments and communicate about bookings.
Understand property requirements and access arrangements.
Issue invoices and maintain payment records.
Handle feedback, complaints and service enquiries.
Maintain and protect our website and business systems.
Meet legal and accounting obligations.
Send marketing updates where we have an appropriate lawful basis.
We do not sell your personal information.
5. Our Lawful Bases
Under UK data protection law, we must have a lawful basis for using personal information. Depending on the circumstances, we rely on:
Contract: Where information is needed to provide an agreed service or take steps you request before entering into a contract, such as preparing a quote.
Legitimate interests: Where necessary to run our business, respond to general enquiries, maintain security or handle feedback, provided these interests do not override your rights.
Legal obligation: Where we must keep or disclose information to comply with the law, including relevant accounting requirements.
Consent: Where required for activities such as optional cookies or certain marketing communications. You can withdraw consent at any time.
6. Marketing Communications
Where we send marketing emails or other promotional messages, we will do so in accordance with applicable data protection and electronic marketing rules.
You can unsubscribe using the link in a marketing email or contact us directly. Choosing not to receive marketing will not prevent us from sending necessary messages about your enquiry or booking.
We do not treat submitting a quote request as automatic consent to receive a newsletter.
7. Who We Share Information With
Where necessary, we may share relevant information with:
Staff or authorised cleaning personnel who need it to provide your service.
Providers supporting our website hosting, email, booking systems and business administration.
Payment providers, where applicable.
Accountants, legal advisers or other professional advisers.
Authorities or other parties where disclosure is required by law or necessary to establish, exercise or defend legal claims.
We limit information sharing to what is needed for the relevant purpose and use appropriate arrangements with service providers.
Relevant service providers: [Insert the providers actually used, including hosting, forms, email, payments and analytics where applicable.]
8. International Transfers
Some service providers may process information outside the United Kingdom.
Where this happens, we will ensure the transfer is covered by an appropriate UK data protection mechanism, such as an adequacy regulation or suitable contractual safeguards, where required.
Contact us if you would like further information about safeguards applying to your information.
9. How Long We Keep Information
We keep personal information only for as long as needed for the purpose for which it was collected, including any applicable legal requirements.
Our retention periods are:
Enquiries that do not become bookings: [Insert retention period.]
Booking and customer service records: [Insert retention period.]
Invoices and accounting records: For the period required by applicable accounting and tax rules.
Property access instructions: Only for as long as needed to provide the agreed service or manage an authorised ongoing arrangement.
Marketing records: Until you unsubscribe or the information is no longer needed. We may keep a limited record of your opt-out to respect your preferences.
Website technical records: [Insert retention period or link to the relevant cookie information.]
Information may be retained longer where necessary to resolve a dispute or meet a legal obligation.
10. Keeping Your Information Secure
We use appropriate technical and organisational measures to protect personal information against unauthorised access, loss, misuse or disclosure.
Access to customer information is limited to people who need it for their work. However, no website or electronic transmission can be guaranteed completely secure.
Please contact us if you believe information you have shared with us has been compromised.
11. Cookies and Similar Technologies
Our website may use cookies or similar technologies to support its operation and, where enabled, understand how visitors use it.
Non-essential cookies, such as those used for analytics or advertising, will only be activated with consent where required. You can manage optional cookies through the website’s cookie controls, where available, and your browser settings.
Cookie details: [Insert a link to your Cookie Policy or provide the actual cookie names, providers, purposes and durations here.]
12. Your Data Protection Rights
Depending on the circumstances, you may have the right to:
Request access to your personal information.
Ask us to correct inaccurate or incomplete information.
Request deletion of your information.
Ask us to restrict its use.
Object to certain uses, including direct marketing.
Request transfer of information where the right to data portability applies.
Withdraw consent where processing relies on consent.
These rights are subject to legal conditions and exceptions.
To make a request, email info@zenderintegratedservices.co.uk. We normally respond within one month. Where the law permits an extension, we will explain the reason. We may request information needed to verify your identity.
13. Reviews and Photographs
If we wish to publish your feedback with identifying details, or use photographs of your property for promotional purposes, we will seek appropriate permission.
Photos provided to assess a cleaning enquiry will not automatically be treated as permission for marketing use.
14. Children’s Information
Our website and booking services are intended for adults arranging cleaning services. We do not knowingly collect personal information directly from children.
If you believe a child has provided personal information through our website, please contact us.
15. External Links
Our website may link to third-party websites. Their handling of personal information is governed by their own privacy policies. Please review those policies before sharing information with them.
16. Complaints
Please contact us first if you have concerns about how we handle your information.
You also have the right to complain to the UK Information Commissioner’s Office:
Website: https://ico.org.uk/make-a-complaint/
Telephone: 0303 123 1113
17. Changes to This Policy
We may update this policy when our services, systems or legal obligations change. The latest version will be published on this page with an updated date.